Open Positions

Training Manager

Laws.Africa is hiring a Training Manager to own and deliver training, customer education, and user-facing learning materials across our platforms and Legal Information Institutes (LIIs). The Training Manager will ensure that users, partners, editors, customers, and other stakeholders understand how to use Laws.Africa's products and platforms effectively. This includes not only coordinating training, but also personally delivering high-quality sessions and presentations, developing standardised training materials, maintaining videos and documentation, and ensuring that all training resources are well organised, correctly linked, accurate, consistent, engaging, and up to date. The Training Manager should become a confident subject matter expert on Laws.Africa's platforms, products, services, and approach to legal information. They should be able to independently represent Laws.Africa and our work in meetings, workshops, conferences, demonstrations, and training sessions across audiences. The Training Manager is responsible for the day-to-day management and continuous improvement of Laws.Africa's training and customer education programme. This includes identifying training needs, designing learning programmes, delivering training, maintaining training resources, measuring effectiveness, and working closely with product, customer success, editorial, operations, and technical teams to ensure that our users receive consistent and effective support.

Responsibilities

• Act as the internal owner and primary point of contact for training and customer education
• Own Laws.Africa's training and customer education programme across products and countries
• Build strong knowledge of Laws.Africa's products, features, workflows, and mission; design practical training programmes for different platform audiences
• Maintain training materials so they are accurate, up to date, and follow consistent branding, messaging, quality, and presentation standards
• Develop reusable training programmes and standardised slides, guides, exercises, scripts, FAQs, and other materials that can be adapted across countries
• Own and maintain Laws.Africa's training and instructional video library, including identifying video needs and developing scripts and demonstrations
• Regularly review and update training materials as products and workflows change
• Work with product and technical teams to keep training resources aligned with updates, and with customer success to turn recurring user feedback into useful training and support materials
• Coordinate training logistics, including schedules, participants, venues, platforms, materials, and follow-up
• Coordinate localisation and adaptation of training materials where required, ensuring platform differences are accurately reflected while maintaining Laws.Africa standards
• Develop train-the-trainer programmes where appropriate
• Develop and maintain a central, structured repository of approved training materials so the team can find and use the latest slides, videos, guides, templates, and supporting resources
• Represent Laws.Africa at conferences, workshops, user engagements, and other events, virtually and in person
• Gather participant feedback and measure training effectiveness and learning outcomes
• Manage, track, and report on training delivery, engagement, satisfaction, and knowledge gaps; work with the Product Owner to improve product adoption
• Stay up to date with good practices in customer education, training, digital learning, and documentation

How we work

• We're a small team that values ownership and clear accountability.
• We work remotely, across South Africa and other countries.
• We prioritise predictable delivery and follow-through over heroics.
• We expect people to take ownership of their area of work, identify problems early, and propose practical solutions.

Requirements

• Strong experience delivering professional training, workshops, presentations, or customer education programmes
• Excellent facilitation, presentation, and public-speaking skills
• Proven ability to design engaging training programmes and learning materials
• Strong written communication and content-development skills
• Experience creating digital learning content, including videos, webinars, tutorials, and help resources
• Ability to quickly understand complex products and explain them clearly to different audiences
• Strong organisational and project-management skills, with the ability to manage multiple training activities
• Ability to work independently, take ownership, prioritise effectively, and proactively solve problems
• Comfortable using feedback and data to measure and improve training effectiveness
• Experience working collaboratively with product, customer success, technical, editorial, and operations teams
• Experience in customer education, product training, learning and development, legal technology, or professional education is an advantage
• Familiarity with the legal sector, legal research, or Legal Information Institutes is an advantage
• Comfortable working across different countries and cultures and travelling nationally and internationally when required
• Based in South Africa or Kenya

Position: Full-time
Location: South Africa or Kenya (remote)